Return Policy


-   30-day Money Back Guarantee
-    Discounted Items
-    Final Sale Items

30-Day Guarantee

ChicGiraffe.com proudly stands behind the quality brand names we offer our customers. If for any reason you are dissatisfied with an item, we will gladly accept it provided we receive it within 30 calendar days of item shipment date and refund you for the original purchase price, minus the shipping, handling, gift wrapping or other charges according to our Return Policy. Please let us know the reason for your return/exchange so we can serve you better in the future. This 30-day Guarantee only applies to full price items.

Important: ChicGiraffe.com will not accept returns received outside of the conditions stated above. In the event of an exception to this policy, customer will be credited with a 'store credit' and a re-stocking fee up to 50% of the item value may apply.

Error in ShippingIn the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, sales tax and original shipping and wrapping costs - and take whatever corrective action suggested on your return form (this form can be found on the back of the packing slip included in your package). Please contact us within 48-hours of items received.

How can I return an item?
If for any reason you're not satisfied with your full price selection, please return the unused item in its original packaging within 30 days for an exchange, a full refund (less shipping and handling charges), or credit.  Some of the discounted items are subject to a 10 day return policy and will be identified as such. No returns will be accepted on Final Sale Merchandise. Final Sale Merchandise are identified on the product page of the website or by the Customer Service Representative when you place an order. It is also identified in the confirmation email and the packing slip. We will allow you to exchange a Final Sale Item for another size, depending on availability. Please contact Customer Service to inquire about Sale Merchandise Exchanges.For your convenience, we include a pre-paid FEDEX PRP return label with every order. If you choose to return your purchase, please call 1-800-GO-FEDEX to schedule a free pick up. If you choose this return method, a processing fee of $10 will be deducted form your refund or credit. Items on sale, special orders or personalized items cannot be returned.

Please note: Once your item is delivered, you have 30 days to return it for a full refund (less shipping, handling, gift wrapping). ChicGiraffe.com will not accept any returns after 30 days (or 10 days for discounted items).